tag:dealerware.statuspage.io,2005:/historyDealerware Status - Incident History2024-03-24T22:12:46-05:00Dealerwaretag:dealerware.statuspage.io,2005:Incident/202189732024-03-12T23:00:56-05:002024-03-12T23:00:56-05:00Scheduled maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:09</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/199150642024-02-06T05:01:19-06:002024-02-06T05:01:19-06:00Scheduled maintenance<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>05:01</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:38</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/194530382023-12-19T00:00:25-06:002023-12-19T00:00:25-06:00Scheduled maintenance<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>18:08</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/193703012023-12-09T00:00:23-06:002023-12-09T00:00:23-06:00Scheduled maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:50</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/192534142023-12-05T02:00:19-06:002023-12-05T02:00:19-06:00Scheduled Maintenance<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:26</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/190754522023-11-13T02:00:27-06:002023-11-13T02:00:27-06:00Scheduled Maintenance<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>02:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:38</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/183113752023-09-01T00:01:22-05:002023-09-01T00:01:22-05:00Scheduled Maintenance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:01</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>14:53</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/179691062023-07-27T23:00:12-05:002023-07-27T23:00:12-05:00Scheduled Maintenance<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>15:21</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/178279002023-07-14T01:00:42-05:002023-07-14T01:00:42-05:00Dealerware Maintenance<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>01:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:52</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/178351552023-07-12T13:40:25-05:002023-07-12T13:40:25-05:00Slowness on DW - all related systems<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:40</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:11</var> CDT</small><br><strong>Update</strong> - The outage is closed and all affected systems are working as expected.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>12:45</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:15</var> CDT</small><br><strong>Identified</strong> - We have executed a fix to resolve latency issues, as well as re-indexing vehicles, and all queues have stabilized we are just awaiting confirmation from Customer Success on ensuring we have no more issues</p>tag:dealerware.statuspage.io,2005:Incident/176456632023-06-23T00:01:13-05:002023-06-23T00:01:13-05:00Scheduled Maintenance<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>00:01</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>13:31</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/176583202023-06-22T22:00:45-05:002023-06-22T22:00:45-05:00Scheduled Maintenance<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:27</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/175644042023-06-13T16:17:06-05:002023-06-13T16:17:06-05:00Performance degradation<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:17</var> CDT</small><br><strong>Resolved</strong> - The incident with our web hosting provider has been resolved. Dealerware performance has been restored.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:24</var> CDT</small><br><strong>Monitoring</strong> - We are experiencing an unusual degradation in performance due to an incident impacting our web hosting provider. <br /><br />We are monitoring the situation closely and will update our status page when the situation is resolved.</p>tag:dealerware.statuspage.io,2005:Incident/173828422023-05-27T00:01:06-05:002023-05-27T00:01:07-05:00Scheduled Maintenance<p><small>May <var data-var='date'>27</var>, <var data-var='time'>00:01</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>17:00</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:dealerware.statuspage.io,2005:Incident/171121522023-05-02T08:59:33-05:002023-05-03T10:48:29-05:00DB Slowness on Dealerware Web and Main<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>08:59</var> CDT</small><br><strong>Resolved</strong> - Update:<br />The reported slowness that was experienced yesterday has been fully resolved. Our technical team has worked tirelessly to identify and fix the root cause of the issue, which was related to a backend problem.<br />I am happy to report that the backend issue has been corrected and the system is now functioning as intended. Our monitoring systems indicate that there are no further issues, and all services have been restored to normal operation.<br /><br />Thank you for your patience and understanding during this time.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>00:44</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>00:44</var> CDT</small><br><strong>Monitoring</strong> - The reporting features were causing unusual slowness on the application and root cause was identified and confirmed to be a clearing out of the cache on the database server. The results led to slower reporting times. The slowness should clear up as the reports are repeatedly run.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:31</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:02</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>14:55</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate the slowness issue. We've introduced a measure to provide some improvement while we continue identifying the underlying cause.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate the slowness issue. We have identified the contention is related to the back end database and are working towards a solution.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>13:13</var> CDT</small><br><strong>Investigating</strong> - We are currently experiencing severe latency on our Mobile and Web applications.</p>tag:dealerware.statuspage.io,2005:Incident/165773822023-03-20T12:18:54-05:002023-03-20T12:18:54-05:00Dealerware API Outage<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:18</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:00</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:39</var> CDT</small><br><strong>Update</strong> - We are continuing to work to resolve the issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:25</var> CDT</small><br><strong>Investigating</strong> - Dealerware APIs are currently down.</p>tag:dealerware.statuspage.io,2005:Incident/163789292023-03-07T10:57:49-06:002023-03-07T10:57:49-06:00Currently investigating outage on Dealerware Web<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> CST</small><br><strong>Resolved</strong> - Identified a the issue, Rollbacked to previous release. All confirmed stable and operational!</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:47</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:dealerware.statuspage.io,2005:Incident/163256382023-03-03T21:20:06-06:002023-03-03T21:20:06-06:00Dealerware Maintenance<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:20</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:57</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> CST</small><br><strong>Scheduled</strong> - Users may be unable to log in during this maintenance.</p>tag:dealerware.statuspage.io,2005:Incident/163182052023-03-02T16:04:03-06:002023-03-02T16:04:03-06:00Dealerware Maintenance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> CST</small><br><strong>Completed</strong> - This window is no longer needed. No maintenance will be done.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:55</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> CST</small><br><strong>Scheduled</strong> - Degraded performance during overnight maintenance running from 8PM (CST) Thursday night to 6AM (CST) Friday Morning.</p>tag:dealerware.statuspage.io,2005:Incident/161384562023-02-14T15:32:07-06:002023-02-14T15:32:07-06:00Infrastructure Maintenance for Performance related to Search functionality<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:32</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:33</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:31</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance to improve Performance related to Search functionality. We notice a slight configuration error on search infrastructure that could cause performance degradation to our users. To elevate this problem, we’re working on fixes to maintain current performance levels.</p>tag:dealerware.statuspage.io,2005:Incident/160458252023-02-06T18:27:22-06:002023-02-06T18:27:22-06:00Braintree Service Disruption<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:27</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:54</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:52</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:51</var> CST</small><br><strong>Investigating</strong> - There is a service disruption for Braintree USA that is impacting payment processing.</p>tag:dealerware.statuspage.io,2005:Incident/159789192023-01-30T16:55:16-06:002023-01-30T16:55:16-06:00Currently investigating a problem - Customers cannot start contracts on Web or Mobile.<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:55</var> CST</small><br><strong>Resolved</strong> - All systems restored.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:44</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:44</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:dealerware.statuspage.io,2005:Incident/159650682023-01-28T23:57:02-06:002023-01-28T23:57:02-06:00Infrastructure Upgrade (ongoing)<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>23:57</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>22:45</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>22:41</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. You may experience slower performance during the maintenance window.</p>tag:dealerware.statuspage.io,2005:Incident/159646362023-01-28T22:30:57-06:002023-01-28T22:40:54-06:00Infrastructure Upgrade<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>22:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>21:30</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>21:17</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. You may experience slower performance during the maintenance window.</p>tag:dealerware.statuspage.io,2005:Incident/159247872023-01-24T15:03:01-06:002023-01-24T15:03:12-06:00Vehicle Data/Status – Vehicles Do Not Surface on the Vehicles Page<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:03</var> CST</small><br><strong>Resolved</strong> - Issue resolved</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:55</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:54</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:53</var> CST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>