Resolved -
The issue with the task manager service and mobile contracting has been fully resolved.
Thank you for your patience during this incident.
May 30, 16:39 CDT
Monitoring -
The issue with the task manager service, which impacted the vehicle valet enhancement in the contracting experience, has been resolved. The Tasks feature is now fully restored on both web and mobile applications, and impacts to the contracting flow are also resolved.
We will continue to monitor the service closely to ensure ongoing stability. Thank you for your patience while we worked to address this issue.
May 30, 13:08 CDT
Identified -
We’ve identified the issue as stemming from our task manager service, which powers the vehicle valet enhancement within the contracting experience. This is currently impacting the Tasks feature, which is unavailable on both web and mobile applications. As a result, users may encounter errors when attempting to access contract details on the mobile application.
In the meantime, you can continue to manage contracts directly from the web application as a workaround. We are actively working on a resolution and will share updates as progress is made. Thank you for your patience and understanding.
May 30, 12:09 CDT
Investigating -
We are currently investigating reports of an error message being displayed when attempting to access contract details from the Dealerware mobile application. Our support and engineering teams are actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
May 30, 11:20 CDT