Investigating Latency Issues
Monitoring - We’ve identified the root cause of the latency issue and have implemented a fix to prevent it from recurring. System performance has returned to normal, and our team will continue to closely monitor to ensure stability.

Thank you for your patience while we worked to resolve the issue.
Apr 03, 2025 - 11:24 CDT
Investigating - We are currently investigating reports of increased latency affecting some users. Our engineering team is actively working to identify the root cause and will provide an update as soon as more information becomes available.

We apologize for any inconvenience this may be causing and appreciate your patience as we work to resolve the issue.
Apr 03, 2025 - 10:19 CDT
Uptime over the past 90 days. View historical uptime.
Dealerware Mobility Booking Experience ? Operational
90 days ago
100.0 % uptime
Today
Dealerware Web ? Operational
Dealerware Mobile ? Operational
Connected Car Service ? Operational
Dealerware API Operational
90 days ago
99.96 % uptime
Today
Dealerware Insights Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Braintree API ? Operational
Braintree United States Processing ? Operational
Twilio REST API ? Operational
Twilio SMS Operational
Google Apps Maps Operational
AWS cloudfront Operational
AWS dynamodb-us-east-1 Operational
AWS eks-ap-east-1 Operational
AWS lambda-ap-east-1 Operational
AWS rds-ap-east-1 Operational
Cloudflare DNS Root Servers Operational
Tolls Operational
90 days ago
100.0 % uptime
Today
Insurance Verification Operational
90 days ago
100.0 % uptime
Today
XTime Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

Unresolved incident: Investigating Latency Issues.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Investigating Issues with Contract Management
Resolved - The issue affecting contract management has now been fully resolved. Our monitoring confirms that all systems are functioning as expected.

We appreciate your patience and understanding while we worked to resolve this. If you continue to experience any issues, please reach out to our support team.

Thank you for your trust and for being a valued customer!
Mar 27, 13:08 CDT
Monitoring - We have implemented a fix for the issue affecting contract management, and early signs indicate that functionality is returning to normal.

Our team is now closely monitoring the system to ensure stability and will provide a final update once we confirm full resolution.

Thank you for your patience, and we appreciate your understanding as we work to maintain a reliable experience.
Mar 26, 21:42 CDT
Identified - We’ve identified the root cause of the issue affecting contract management and our team is actively working on implementing a fix.

We’re focused on resolving this as quickly and safely as possible and will continue to provide updates as we make progress.

Thank you for your continued patience—we’ll share more soon.
Mar 26, 20:32 CDT
Investigating - We are currently investigating an issue impacting the ability to manage contracts within our platform. This may include delays, errors, or unexpected behavior when creating, updating, or viewing contract information.

Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

We appreciate your patience and apologize for any inconvenience this may cause.
Mar 26, 19:02 CDT
Mar 26, 2025
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 19, 10:53 CDT
Mar 20, 2025
← Incident History Powered by Atlassian Statuspage