Resolved -
All services have returned to normal operation as of 5:00 PM CDT 10/20/25, and have remained stable. System performance is fully restored, and data services are operating as expected. We will continue to monitor, but no further impact is anticipated.
Thank you for your patience throughout this incident.
Oct 20, 17:30 CDT
Monitoring -
Update: Reporting services are beginning to recover and reports are now accessible, though performance may still be slower than normal. KPI data within the Command Center remains delayed and may not display in some areas due to ongoing impacts to our data processing systems.
Some reporting data may be out of date until data refresh processes are fully caught up. Core operational functionality in Dealerware continues to remain available.
Our teams are actively monitoring progress and will provide additional updates as systems stabilize. We appreciate your patience and will share a final notification once all services are fully restored.
Oct 20, 10:44 CDT
Identified -
We are currently experiencing an issue impacting data related services within Dealerware. This is causing delays and interruptions in KPI dashboards and reports across the platform.
Our upstream data processing platform is experiencing an outage, which is affecting our ability to process and surface data in real time. Core operational functionality in Dealerware remains unaffected, and customers may continue using the platform as normal.
Our engineering teams are actively monitoring the issue and working closely with our data infrastructure provider to restore service as quickly as possible. We will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
Oct 20, 08:45 CDT