Monitoring - We appreciate your understanding as our team has worked hard to improve the performance of Connected Car Services. Overall, we've seen better performance and accuracy with our Connected Car Services. While there have been no recent incidents, rest assured we remain vigilant and will keep monitoring for any issues that might arise.

Recent updates have focused on:
- Reducing delays on the Vehicle Page.
- Addressing errors and inaccuracies in Connected Cars.

Looking ahead, we are actively working on further improvements:
- Enhancing the Vehicle Inventory Report's performance and availability.
- Correcting discrepancies in KM data. We aim to roll out these updates following the holiday weekend.

Should you have any questions or need further assistance, please don't hesitate to contact us at support@dealerware.com.

May 24, 2024 - 17:49 CDT
Update - We are working on a comprehensive solution that will provide long-term benefits and address the root causes of the current performance issues. While the issues with telemetry are sporadic and not widespread, we are actively addressing unique cases as they arise. At the same time, the broader solution will significantly enhance the performance and the accuracy of our telemetry information.
We understand the importance of resolving these issues promptly and appreciate your patience as we work towards a lasting solution. Please continue to monitor this page for further updates.
Thank you for your continued support and understanding!

May 21, 2024 - 15:49 CDT
Identified - We are aware of the intermittent performance latency on the vehicle page, particularly during peak usage hours. You may notice slower load times or delays when accessing the vehicle page or loading vehicles under contract on the dashboard.

Our team is actively working to resolve this issue and our current estimate is to have this resolved by Monday, 5/20.

We deeply appreciate your patience and understanding as we work through this and apologize for any inconvenience caused.

Please continue to monitor this page for further updates. Thank you!

May 17, 2024 - 16:29 CDT
Investigating - We are currently experiencing intermittent performance latency issues on the vehicle page, particularly under heavy load. Our team is actively working to address and improve this issue.

Customers may notice slower load times or delays when accessing the vehicle page or loading of vehicles under contract on the dashboard.

May 17, 2024 - 08:58 CDT
Connected Car Service ? Operational
Dealerware API Operational
90 days ago
100.0 % uptime
Today
Dealerware Mobile ? Operational
Dealerware Web ? Degraded Performance
Dealerware Insights Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
Braintree API ? Operational
Braintree United States Processing ? Operational
Twilio REST API ? Operational
Twilio SMS Operational
Google Apps Maps Operational
AWS cloudfront Operational
AWS dynamodb-us-east-1 Operational
AWS eks-ap-east-1 Operational
AWS lambda-ap-east-1 Operational
AWS rds-ap-east-1 Operational
Cloudflare DNS Root Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are upgrading our backend database service to provide better performance and reliability to Dealerware. During this scheduled time, Dealerware will not be available. We apologize for any inconvenience this may cause.
Posted on May 23, 2024 - 09:29 CDT
Past Incidents
May 25, 2024

No incidents reported today.

May 24, 2024

Unresolved incident: Intermittent Performance Latency on Vehicle Page.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.