Resolved -
The issue affecting some dealers when starting contracts or selecting vehicles has been resolved.
Following continued monitoring, we have confirmed that contract creation and vehicle selection are functioning normally, and dealers should no longer experience the previously reported errors.
We appreciate your patience while our team worked to identify and resolve the issue.
Jun 10, 16:19 CDT
Monitoring -
We have identified the issue and it appears to be related to a third-party vendor outage impacting vehicle enrollment validation.
Our team has implemented a workaround, and affected dealers should now be able to start contracts successfully. We are continuing to monitor the situation and will provide another update once we have confirmed the issue is fully resolved.
Jun 10, 08:05 CDT
Investigating -
We are currently investigating an issue impacting some dealers where users may receive an error when attempting to start a contract or select a vehicle.
The issue appears to be related to upstream vehicle enrollment failures, where some vehicle enrollment requests are not being successfully validated by a third-party system. At this time, the issue appears to be isolated to telematics enrollment and may prevent affected vehicles from being selected when starting a contract. Other Dealerware functionality remains available.
Our team has reproduced the issue and is actively investigating with our telematics and partner teams. We will provide another update as soon as we have more information.
Jun 10, 07:42 CDT