All Systems Operational

Uptime over the past 90 days. View historical uptime.
Dealerware Mobility Booking Experience Operational
90 days ago
100.0 % uptime
Today
Dealerware Web Operational
Dealerware Mobile Operational
Connected Car Service Operational
Dealerware API Operational
90 days ago
100.0 % uptime
Today
Dealerware Insights Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Braintree API Operational
Braintree United States Processing Operational
Twilio REST API Operational
Twilio SMS Operational
Google Apps Maps Operational
AWS cloudfront Operational
AWS dynamodb-us-east-1 Operational
AWS eks-ap-east-1 Operational
AWS lambda-ap-east-1 Operational
AWS rds-ap-east-1 Operational
Cloudflare DNS Root Servers Operational
Tolls Operational
90 days ago
100.0 % uptime
Today
Insurance Verification Operational
90 days ago
100.0 % uptime
Today
XTime Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Telematics Data Outage – MBUSA CCS Dealers
Resolved - This incident has been fully resolved, and MBUSA telematics data is now operational.

After coordinating with MBUSA and processing the backlog of telematics events, we have confirmed that:

GPS location data for MBUSA-connected vehicles is updating as expected

Telematics-driven fuel and odometer readings are ingesting and displaying normally

New and existing contracts are receiving accurate telematics values

We will continue to monitor MBUSA telematics data closely, but no further customer action is required at this time.

Thank you for your patience while we worked through this issue.
Jan 30, 15:53 CST
Monitoring - After a sync call with MBUSA, we are now receiving telematics events for MBUSA-connected vehicles. Our team is closely monitoring data ingestion and processing as we get caught up on the data feed.

We will provide another update once we are confident that telematics data ingestion for MBUSA is back to real-time processing. In the meantime, please continue to manually verify fuel and odometer inputs on all contracts, and reach out to support@dealerware.com if you need assistance with contract edits.
Jan 29, 11:44 CST
Update - We are continuing to work on restoring the MBUSA telematics data (GPS, fuel, and odometer) for all MBUSA CCS dealers. While we have made progress today, an issue remains that is preventing data from flowing as expected. Resolving this is a top priority, and our engineering team is actively engaged to restore service as quickly as possible. We will provide another update as soon as more information is available. Thank you for your patience and understanding!
Jan 28, 17:40 CST
Update - We are continuing to work through the telematics data issue affecting MBUSA connected vehicles for all MBUSA CCS dealers. Our engineering team remains actively engaged on a fix to restore telematics data, including GPS location, fuel, and odometer information.

In the meantime, please continue to manually verify fuel and odometer inputs on all contracts and reach out to support@dealerware.com if you need assistance with contract edits.
Jan 28, 13:22 CST
Identified - We have identified the root cause of the ongoing telematics data outage impacting Mercedes‑Benz USA (MBUSA) connected vehicles for all MBUSA CCS dealers.

Current Status

MBUSA released a major version update to their telematics tech stack. This update introduced changes that prevent our system from pulling telematics data as expected. Our engineering team has identified the compatibility issue introduced by this update and is actively working on a fix to restore data flow.

Impact (Unchanged)
* GPS location data for MBUSA-connected vehicles remains unavailable.
* Telematics-driven fuel and odometer values may be missing or out of date.
* Contracts relying on telematics values may show inaccurate fuel or odometer readings.

Customer Actions
Until the fix is deployed and confirmed:
* Manually verify fuel and odometer inputs on all contracts (both at open and close).
* Contact support@dealerware.com if you need assistance with contract edits or correcting impacted contract data.

Next Steps & Updates
We are currently implementing and testing changes to restore compatibility with MBUSA’s updated telematics stack.

Thank you for your continued patience as we work to restore telematics functionality for MBUSA CCS dealers.
Jan 28, 12:02 CST
Investigating - We are currently experiencing a telematics data outage impacting Mercedes‑Benz USA (MBUSA) connected vehicles.

For all MBUSA CCS dealers, telematics data is currently not available. As a result:
* GPS location data for affected vehicles is unavailable
* Telematics-driven fuel and odometer values may be missing or out of date
* Contracts relying on telematics values may show inaccurate fuel or odometer readings

Core Dealerware application functionality remains available; this incident is limited to MBUSA telematics data.

Until the outage is resolved, please:
* Manually verify fuel and odometer inputs on all contracts (both at open and close)
* Reach out to support@dealerware.com if you need assistance with contract edits or data corrections

Thank you for your patience while we work with MBUSA to restore normal telematics data flow.
Jan 28, 10:31 CST
Jan 29, 2026
Jan 28, 2026
Jan 27, 2026

No incidents reported.

Jan 26, 2026
Partial Telematics Outage
Resolved - This incident impacted telematics data ingestion from the following providers between January 25, 4:12 PM CT, and January 26, 12:48 PM CT:

Mercedes-Benz
Ford
VW
Stellantis Canada
Guidepoint connected car devices

The underlying issue has been fully resolved, and telematics ingestion is now operating normally.

Due to this outage window, you may observe some inaccurate off-lot alerts for vehicles connected via the affected telematics providers. These alerts will self-correct automatically as new telematics signals are received from each vehicle.

All Dealerware services, including telematics integrations and alerting, are currently operational.

Thank you for your patience while we worked to restore normal service.
Jan 26, 17:15 CST
Monitoring - We recently experienced a partial outage impacting telematics data ingestion from the following providers:

Mercedes-Benz
Ford
VW
Stellantis Canada
Guidepoint connected car devices

Our team has identified and fixed the root cause, and telematics data ingestion is now recovering. We are currently monitoring to ensure data continues to process as expected.

During this recovery period, Service Advisors should verify that contract starting fuel and odometer, as well as ending fuel and odometer values, are accurate on contracts for vehicles connected via the affected telematics providers. If any discrepancies are observed, values should be corrected manually. Please reach out to support@dealerware.com if you require assistance correcting data.

All other Dealerware services remain operational.

We will provide a final update once we have confirmed that data ingestion has fully stabilized.
Jan 26, 12:57 CST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

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