This incident has been fully resolved, and MBUSA telematics data is now operational.
After coordinating with MBUSA and processing the backlog of telematics events, we have confirmed that:
GPS location data for MBUSA-connected vehicles is updating as expected
Telematics-driven fuel and odometer readings are ingesting and displaying normally
New and existing contracts are receiving accurate telematics values
We will continue to monitor MBUSA telematics data closely, but no further customer action is required at this time.
Thank you for your patience while we worked through this issue.
Posted Jan 30, 2026 - 15:53 CST
Monitoring
After a sync call with MBUSA, we are now receiving telematics events for MBUSA-connected vehicles. Our team is closely monitoring data ingestion and processing as we get caught up on the data feed.
We will provide another update once we are confident that telematics data ingestion for MBUSA is back to real-time processing. In the meantime, please continue to manually verify fuel and odometer inputs on all contracts, and reach out to support@dealerware.com if you need assistance with contract edits.
Posted Jan 29, 2026 - 11:44 CST
Update
We are continuing to work on restoring the MBUSA telematics data (GPS, fuel, and odometer) for all MBUSA CCS dealers. While we have made progress today, an issue remains that is preventing data from flowing as expected. Resolving this is a top priority, and our engineering team is actively engaged to restore service as quickly as possible. We will provide another update as soon as more information is available. Thank you for your patience and understanding!
Posted Jan 28, 2026 - 17:40 CST
Update
We are continuing to work through the telematics data issue affecting MBUSA connected vehicles for all MBUSA CCS dealers. Our engineering team remains actively engaged on a fix to restore telematics data, including GPS location, fuel, and odometer information.
In the meantime, please continue to manually verify fuel and odometer inputs on all contracts and reach out to support@dealerware.com if you need assistance with contract edits.
Posted Jan 28, 2026 - 13:22 CST
Identified
We have identified the root cause of the ongoing telematics data outage impacting Mercedes‑Benz USA (MBUSA) connected vehicles for all MBUSA CCS dealers.
Current Status
MBUSA released a major version update to their telematics tech stack. This update introduced changes that prevent our system from pulling telematics data as expected. Our engineering team has identified the compatibility issue introduced by this update and is actively working on a fix to restore data flow.
Impact (Unchanged) * GPS location data for MBUSA-connected vehicles remains unavailable. * Telematics-driven fuel and odometer values may be missing or out of date. * Contracts relying on telematics values may show inaccurate fuel or odometer readings.
Customer Actions Until the fix is deployed and confirmed: * Manually verify fuel and odometer inputs on all contracts (both at open and close). * Contact support@dealerware.com if you need assistance with contract edits or correcting impacted contract data.
Next Steps & Updates We are currently implementing and testing changes to restore compatibility with MBUSA’s updated telematics stack.
Thank you for your continued patience as we work to restore telematics functionality for MBUSA CCS dealers.
Posted Jan 28, 2026 - 12:02 CST
Investigating
We are currently experiencing a telematics data outage impacting Mercedes‑Benz USA (MBUSA) connected vehicles.
For all MBUSA CCS dealers, telematics data is currently not available. As a result: * GPS location data for affected vehicles is unavailable * Telematics-driven fuel and odometer values may be missing or out of date * Contracts relying on telematics values may show inaccurate fuel or odometer readings
Core Dealerware application functionality remains available; this incident is limited to MBUSA telematics data.
Until the outage is resolved, please: * Manually verify fuel and odometer inputs on all contracts (both at open and close) * Reach out to support@dealerware.com if you need assistance with contract edits or data corrections
Thank you for your patience while we work with MBUSA to restore normal telematics data flow.